Refund policy

We’re a pretty small operation, so we typically do not offer refunds. That said, we know that sometimes zit happens—and every once in a while, there may be an exception. 😉

If you believe your situation may qualify for an exception, please reach out to us at hello@patchmyzit.com. We’ll review your request and let you know what we can do.

If a refund is approved, it will be issued to your original payment method. Please note that it may take up to 10 business days for your refund to appear, depending on your bank or credit card company.

You can always contact us for any additional questions or concerns at hello@patchmyzit.com

 

Damages and issues
Please inspect your order as soon as you receive it. If your Patch My Zit order arrives damaged, defective, or you receive the wrong item, please contact us right away so we can review the issue and make it right.

Exchanges 
Want to switch to a different Patch My Zit product? No problem! The quickest way to get the item you want is to return your original item and place a new order separately.

Once your return has been received and approved, you can place a new order for the product you’d like instead.

For exchange instructions or assistance with your return, please contact us at hello@patchmyzit.com.

Refunds 
Once we receive and inspect your return, we’ll let you know whether your refund has been approved. If approved, your refund will be automatically issued to your original payment method within 10 business days.

Please note that once we process your refund, your bank or credit card provider may need additional time to process and post the refund to your account.

If you haven’t received your refund within 15 business days after your return has been approved, please contact us at hello@patchmyzit.com and we’ll be happy to help.